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Many Interesting Case Histories of Making Improvements
Five Topic Areas of OD and HRD InitiativesIn this context, Louis Carter, David Giber, and Marshall Goldsmith (editors) divide core part of this book -Organization and Human Resources Development Case Studies- into following five OD/HRD topic areas:
I. Organization Development and Change: In this section, W. Warner Burke says, "Seven rich cases (Kraft Foods, Nortel, ServiceMASTER, SmithKline Beecham, Westinghouse, CK Witko, and Xerox) of organization development and change are discussed...The cases cover a wide range of change from how OD occurs every day to deep change in an organization's culture...Without doubt we can learn from these cases. And learn we must. Changing organization is too intricate to be left to novices. We have indeed learned and noted at the outset, but we still have much to learn. As one who has been involved for more than 35 years, helping organizations change is both thrilling and very satisfying. Learning, however, is the most exciting part (pp.6-8)."
II. Leadership Development: In this section, Jay A. Congerwrites that "In the cases that follow, we look at three companies (Boeing, Johnson & Johnson, and Sun Microsystems,Inc.) that have dedicated serious time and resources to leadership development...In addition, all three of the company cases make extended use of competency models, 360-degree feedback, and action learning (p.186)."
III. Recruitment and Retention: In this section of the book, John Sullivan writes, "you'll learn how three diverse companies tackled their retention and recruiting problems. Two of the firms are high tech (AMD and Cellular One), while another (Allstate) is in a more traditional industry. Both AMD and Cellular One focus on solving the hot issue of retention while Allstate takes a new look at the recruiting and selection processes. All three of the case studies use a scientific approach to identify which solutions have the most impact...All three of these case studies are worth examining because of their scientific methodology as well as their results. All are full of powerfull 'lessons learned' for those who are soon to begin a major recruitment or retention effort (pp.303-304)."
IV. Performance Management: This section examines performance management systems of Case Corporation and Sonoco. Edward E. Lawler III says that "the performance management systems in most organizations are contoversial, ineffective, and constantly under construction. They are so problematic that critics argue many organizations would be better off if they simply didn't have a performance management system, particularly one in which performance appraisals are tied to pay actions. But-and it is an important but- if individuals are not appraised, counseled, coached, and rewarded for performance, how can an organization pruduce the organized, coordinated, and motivated behavior that it takes to perform well? The answer most likely is that it can't (p.393)."
V. Coaching and Mentoring: Introduction of this section, Beverly Kaye writes, "the last 5 years have seen a groundswell in both arenas. And it's not just been more of the same; organizations have begun to use mentoring and coaching more purposefully. HR and OD practitioners have worked to utilize both interventions to meet pressing business problems having to do with the development and retention of talent, as well as the growth of future leaders. These interventions have been more systemic, more thoughtful, and more innovative than ever before. The case studies (Dow Corning, and MediaOne Group-AT&T) illustrate this trend. Both were motivated by specific business drivers, both were preceded by intensive research, both were implemented over time, and both were evaluated seriously. Readers will find them instructive, detailed, and engaging (p.438)."
Finally, Louis Carter (editor) says that "contributors were asked to indicate where they envision their organization is heading with its initiative within the next 5 to 10 years. Responses indicate that the contributors want to keep the organization on a track to continuously learn and develop its capabilities. Comments from some contributors indicate that they want to leverage lessons learned from this experience. Some contributors commented that they want to firmly ingrain the initiative into the organization to the point that it is almost invisible to the user, making it an accepted part of life at the company. Other contributors will continue to refine the present initiative in place, while others will expand their efforts into other business lines. Survey results clearly indicate that the present state of the initiatives represented in this book represent snapshots of moving targets. Further growth and innovation is inevitable for these best practice organizations, as they work to stay ahead of their competitors by embracing change and continuously learning and improving (pp.531-532)."
Strongly recommended.
Substantial Cost...and of Even Greater ValuePart One consists of Acknowledgments, About This Book, How to Use This Book, and an excellent Foreword by Richard Beckhard. Carter, Giber, and Goldsmith then shift their attention in Part Two of "Organization & Human Resources Development Case Studies." The individual case studies are distributed within this thematic structure:
Organizational Development & Change
Leadership Development
Recruitment & Retention
Performance Management
Coaching & Mentoring
Part Three: Conclusion consists of Research (OD/HRD Trends and Findings), Endnotes, About Linkage, Inc., About the Editors, Index, and How to Use the CD-ROM, terrific value-added benefit.
Back to Beckhard's Foreword for a moment. In it, he identifies six (6) "elements" which are basic to each case study; all are central to and sequential within the change process associated with organizational development/human resource development (OD/HRD). They are: Business Diagnosis, Assessment, Program Design, Implementation, On-the-Job Support, and Evaluation. It is helpful to keep these six "elements" clearly in mind while working your way through the abundance of information which the editors provide. Fortunately, they have organized the (sometimes daunting) material with meticulous care and write exceptionally well. I also urge you to use the same six "elements" as guidelines when determining what the design of your own program for organizational change should be, and, when selecting those strategies and tactics discussed in the book which are most appropriate to the implementation and evaluation of that program. This is especially true of decision-makers in small-to-midsize organizations.
Those who share my high regard for this book are urged to check out O'Toole's Leading Change, Katzenbach's Real Change Leaders as well as his Peak Performance , Kaplan and Norton's The Balanced Scorecard and The Strategy-Focused Organization, Quinn's Deep Change, O'Dell and Grayson's If Only We Knew What We Know, Isaacs' Dialogue and the Art of Thinking Together, and Senge's The Dance of Change. Those especially interested in Six Sigma are encouraged to check out (and read in this order) Pande's The Six Sigma Way, Breyfogle's Implementing Six Sigma, and Eckes's Making Six Sigma Last.


If you enjoy great fantasy...
Lin Carter was the best!
YES, FIVE STARS

The Time Is Near
Facinating, and a hard to put down book.
I liked this book alot!

nice images
Just beautifullIt's like a dream!
most beautiful photo book ever seen

Great Book
GREATER APPRECIATION FOR THE MANAFTER READING HIS BOOK, AND NOT HAVING HEARD FROM HIM IN MORE THAN 15 YEAR, I HAVE A GREATER APPRECIATION FOR THE MAN AND AM PROUD TO CALL HIM A SALESMAN,TEACHER,GENTLEMAN, AND FREIND.
I CAN RELATE TO MANY OF HIS STORIES AND ATTEST NOT ONLY TO THE HUMOR, BUT TO THE PRECIEVED TRUTH THAT HE PORTRAYS. THANKS FOR PRESERVING THE MEMORIES.
Pleasure With HumorA friend from Mississippi.


Artwork getting the attention and credit it deserves!As would be expected, a publication like National Geographic would require a higher level of artwork to complement its writing and this book delights us with lush, wonderful illustrations selected from Nat'l Geographics archives-- as well as insight into their creation and/or history.
In today's digital age, it is awe-insptiring to see such a wonderful handcraft placed on a pedestal.
Hats off to Prof. Carter!
This is a very special book
A truly epic visual journeyThere are many memorable images in this book: dinosaurs in fierce battle with each other, a sailing ship battered by a storm, a transcendent-looking Einstein haloed by celestial bodies, an army of ants on the march, majestic-looking World War II-era naval vessels, a close view of Saturn's rings, etc. Amidst all of the "big" pictures, there are also smaller and gentler sights, like Mary Eaton's delicate botanical watercolors. This is a marvelous collection of illustrations that invites you to return again and again.


pulp master back to life
A good choice for Mythos fans"Bells of Horror" is the high point of the volume; it is a fine story set in California, a locale the author clearly enjoys. It is this setting in a number of stories that gives the stories a unique flavor; Kuttner's descriptions create a new millieu for the eldritch horrors that are the center of the Cthulhu Mythos.
It is also "Bells of Horror" that first mentions The Book of Iod, a volume which belongs on the shelf with the usual suspects--De Vermis Mysteriis, Unaussprechlichen Kulten, Cultes des Goules, the Book of Eibon, the Pnakotic Manuscripts, and, of course, (all together now) the horrible Necronomicon of the mad Arab Abdul Alhazred.
Kuttner's ability shows itself most in his ability to create a mythology. Instead of a few separate stories, the contents of this anthology fit together in intriguing ways--but they don't fit together seamlessly, just as other myth cycles don't. All in all, this collection is a very worthwhile read.
One of the greatest books i've ever read!

GREAT INSTRUCTION
Perfect for the classroom, as well as On-The-Ropes...
Lots of good info!!

Well written, a bit thin on actual workAlthough the photographs are beautiful, this book lacks depth if you are planning to study Pei's work. The plans are too small and are only mere fragments of the buildings. Photographs are artistically taken and fail to give a sense of the entire spatial composition of Pei's intricate design. None of the buildings are examined critically.
All in all, if you are looking for an entertaining reading then this book is ideal for you. But if you are looking into critically understanding Pei's work, then this book is really insufficient.
an insightful reference book re I M Pei
Great book

Solid Survey
Great accomplishment but keep a notepad handyOn to the book: This is a fascinating account of Korean history from ancient times up to the 1980's, a span of over 2000 years. Each chapter covers a different period, and the chapters share the same organization, describing the social, cultural, political, philosophical/religous, scholarly, and military aspects of the period in respective subsections. This makes it easy to later refer to previous chapters and compare different periods. Understandably, the level of detail provided increases along with the stability of the country.
The style and content changes noticeably though after the pre-Industrial Age chapters. The history up to this point is analagous to European medieval history with kings, queens, heroic warriors and devious power struggles to control the throne. However, as the 20th century dawned, Korea was overrun by Japan and roughly half a century of occupation ensued. From this point on, the book's strength is its account of modern Korea and the motivations of the Korean government. This is where accounts by foreign authors invariably fail and take on obvious biases based on the "official" information the Korean government and their own governments have dispensed. Having several Korean relatives both in the US and Korea, I should emphasize that this book's account of modern history is definitely politically liberal and populist. It presents a view of politics that is probably more agreeable to Korean university students and professors and less agreeable to older Korean generations with more conservative views.
As an end-to-end reading experience, I really enjoyed this book. I mention 'keep a notepad handy' in the title of this review, and I really do encourage that. You see, the only major problem I had with this book was that the ancient history would quickly become confusing due to the frequent use of similar names, particularly the names of various kings. Also, while I'm amazed at the balance made between depth and breadth to keep a complete history under a billion pages, some of the descriptions of important historical figures are regrettably short - too short to etch them into your memory. For these reasons, I seriously recommend keeping notes (or heck, use a spreadsheet if you really want to keep this stuff straight) about the major figures and events as you go along. I really, REALLY wish they had provided a summary timeline or at least a summary of the kings as an appendix, but no such luck. If you don't keep notes, you may wind up reading the whole thing, enjoying it immensely, but then being completely incapable of recalling correct names and dates. Hint- if you ever get a Korean history trivia question "which king did In summary, I highly recommend this book. It's also a great source of inspiration to learn more about specific people, places, and events in Korean history. [follow-up to my initial statements] I should also clarify that while the author is listed as "Eckert", this was translated into english by a group of American (Harvard??) and Korean scholars/historians. That's it for my diatribe - hope it helps.
Korean history is best told by Koreans and NOT foreign authors. Why? As shown by the histories of China, Korea, and Japan, "western" culture has often incorrectly interpreted "eastern" culture. For example, western authors frequently confuse which Korean king did what. This is often because they failed to note that kings were typically referred to by one name while alive and another after their death. Also, as with many other countries, the history of Korea contains many events where the Korean government has intentionally hidden or distorted certain aspects of its culture to foreign governments. This is especially true of the relationships between China, Korea, and Japan - those three countries have played cat and mouse with each other for centuries. You can find a Chinese, Korean, and Japanese account of the same historical event and they may have significantly different views. One of them may describe a particular battle as a victory, another calls it a crafty political ploy, and the other calls it an insignificant accident.
The Place to Begin for Korean HistoryThis book is pieced together from two earlier efforts (hence the old and new of the title). Although the second part, containing the latter history of Korea from the mid-19th century to 1990, is more detailed and analytical, the entire book is the best text around. This text has spawned new specialist histories of Choson, Buddhism, and Confucian studies. It is also better edited for typographical and linguistic errors than previous histories.
However, some questions remain, mostly related to the question of Korean nationalism. The authors address the peculiar problem Korea faces: cultural chauvinism combined with dependence on foreign markets, notably Japan and the United States. The authors admirably and courageously document the role of the Japanese and American policies in Korean development, the nature of Pak Chung Hee's regime, and the fortuitous nature of Korean economic recovery, but still cling to cultural nationalist baggage about the cultural, linguistic, and racial unity of the Korean nation, downplaying the numerous historical political entities on the Korean peninsula and significant regional differences.
As Korea becomes more pluralistic and its economy more open, information about the last 5 decades will continue to filter through, but, increasingly this liberalness is purchased with a racial and linguistic chauvinism that threatens to keep studies of Joseon and Koryo wrapped in inviolate sacrality. Although the authors final note of a turn to more participatory evolution of Korean politics, the bigotry and exclusivity of the Korean market is left intact.
One way this is manifested in the book is the separation of political and economic sections, as in the nineteenth and twentieth chapters. The way the Pak regime operated directly impacts how Korea's economy developed. Separating the two discussions, leaves open the fallacy that Korea can continue to develop without political liberalization. It is almost a disguised tribute to Pak and his Japanese mentors. An end to mindless adulation of the supposed "Korean Miracle" is a prerequisite for continued Korean development and development of Korean studies.
The book also needs to be updated for the 1990's, particularly the troubles of the two Kim administrations, because the author's concerns have important policy implications. In Korea, history is immediately played out in the contemporary arena.
This book is the best place for laymen and beginning students to start. it is a model, both in its honesty and authorial collaboration, for future Korean studies.
One of the strengths of the book is that you receive several perspectives on the context for each case history. The editors describe what each case means, and the conclusions section summarizes general patterns. Also, each case is presented in the same format which makes it easier to understand what is being shared. I was particularly grateful for the exhibits (which exist in electronic form in the CD enclosed in the book). I also appreciated that the cases were primarily written by Human Resources professionals inside the companies, rather than being a consultant's take on what happened.
Having said all those positive things, let me share some concerns. First, I looked in vain for my favorite examples of outstanding work in recruiting, retention, knowledge encouragement, and executive development. If this book is about "best practices" where were GE, Disney, Motorola, Ritz Carlton, and SAS Institute? Second, many of the cases involved companies that are better known for their poor performance than for excellence. If they are developing their people so well, what happened? Third, a lot of these cases involve new initiatives where the long-term consequences are hard to see. Fourth, the profit impact on the organizations was not well documented. That makes it hard to use these cases as examples to encourage your own company to follow suit. Fifth, as change management processes, most of these cases are far behind the curve of what is described in Peter Senge's various books of case histories such as The Dance of Change. Part of the reason seems to be that a number of these cases aren't very new.
Of the cases in the book, I recommend the ServiceMASTER, Westinghouse, Johnson & Johnson, Allstate, and Case Corporation examples as the most helpful to me. I mention that because there's a lot of material in this book. I read a lot and rapidly, and I found this book hard to tackle. By being more selective in what you go after, you can help avoid some of that problem. Naturally, if your own issues are only in a few areas, just look at those cases.
Develop the full potential of everyone, beginning with yourself!